Topic 1 – Exam A
Question #1 Topic 1
What are the three tiers of Lifecycle Management? (Choose three.)
A. Know what you don’t have
B. Increase onboarding controls
C. Know what you have
D. Improve management controls
E. Improve efficiency
Correct Answer: ADE
Community vote distribution
ADE (100%)
bone_chaos
2 months, 2 weeks ago
Selected Answer: ADE
“Know what you don’t have” is incorrect
upvoted 1 times
bone_chaos
2 months, 2 weeks ago
CDE should be the answers
upvoted 1 times
…
…
VijayaBindhu
2 months, 2 weeks ago
Tier 1- Trustworthy data- Know what you have, so you can manage your assets Tier 2- Practical management – Improve management
controls and drive immediate benefits Tier 3- Operational Integration – Improve efficiency and effectiveness through integration with other
assets Tier 4 – Strategic conformance- Acheive best in class So the answer is CDE
upvoted 1 times
…
Question #2 Topic 1
Which ServiceNow role enables the user to perform actions related to incident, problem, change, and configuration management?
A. procurement_user
B. inventory_admin
C. itil
D. discovery_admin
E. asset
Correct Answer: C
Question #3 Topic 1
Which plugins for asset management functionality are inactive by default? (Choose three.)
A. Expense Line
B. Hardware Asset Management
C. Procurement
D. Depreciation
E. Cost Management
F. My Assets
Correct Answer: ABD
VijayaBindhu
2 months, 2 weeks ago
BCE Hardware asset management, Procurement, and Cost management are the plugins which are not active by default in base
Servicenow Sytem
upvoted 2 times
…
Question #4 Topic 1
What is the third tier of the capability blueprint?
A. Practical management
B. Strategic conformance
C. Trustworthy data
D. Operational integration
E. Financial management
Correct Answer: D
Question #5 Topic 1
Which is NOT a component of a hardware asset’s lifecycle?
A. Dispose
B. Request
C. Consume
D. Procure
E. Receive
Correct Answer: C
Question #6 Topic 1
The Hardware Asset Management (HAM) application expands baseline ITSM Asset Management with which features? (Choose three.)
A. Mobile Asset Receiving
B. Mobile My Assets
C. Hardware Model Normalization
D. Hardware Asset Dashboard
E. Stockrooms
F. Asset & Model Records
G. Asset Inventory Audit
Correct Answer: BFG
Question #7 Topic 1
Expected outcomes of IT asset management (ITAM) include which of the following? (Choose three.)
A. Integrates with business services via the Service Catalog from request through to disposal
B. Leverages IT Service Management (ITSM) to manage the lifecycle of assets as they pass through their useful life as
configuration items (CIs)
C. Provides input into, aligns with, and follows corporate governance
D. Improves application privacy and security adherence
E. Leverages Service Mapping to predict service impact
Correct Answer: ACE
Question #8 Topic 1
What is the difference between ITAM personas and ITAM Roles? (Choose four.)
A. A user may have multiple roles, but a single persona
B. Roles control access to features in the product
C. Personas represent types of users of the product
D. Personas control access to features in the product
E. Roles represent types of users of the product
F. A user may have multiple roles and personas
Correct Answer: BDEF
VijayaBindhu
2 months, 2 weeks ago
ABCF is the answer Explanation: Personas represent important classes of potential users of a product, A user may have multiple roles
and multiple personas, Roles control access to features, A user may have multiple roles but single persona
upvoted 2 times
…
Question #9 Topic 1
Hamm is a member of the Asset Managers group which has the ham_admin role assigned to it. Based on this role alone, which of the
following operations can Hamm perform? (Choose four.)
A. Revert normalization results
B. Create and delete asset records
C. Create purchase orders
D. Create flows
E. Import assets
F. Add Service Catalog entries
Correct Answer: ABDE
Question #10 Topic 1
What information would you track for a configuration item (CI) versus an asset? (Choose two.)
A. Financial
B. Lifecycle
C. Contractual
D. Operational
E. Relationship
Correct Answer: AC
VijayaBindhu
2 months, 2 weeks ago
AD is the answer Configuration Items are tracked operationally while assets are tracked financially
upvoted 1 times
…
Joe_E_B
2 months, 3 weeks ago
Selected Answer: DE
CIs are tracked logically/operationally while assets are tracked financially
upvoted 1 times
…
Question #11 Topic 1
A component is considered an IT asset vs. a configuration item (CI) when you want to do which of the following? (Choose three.)
A. Manage its procurement, maintenance, or retirement
B. Track its operational information
C. Track its monetary value or costs
D. Manage its associated license, warranty, or lease contracts
E. Know its relationships to other assets in the CMDB
Correct Answer: CDE
alexkmd
2 days, 22 hours ago
ACD is good one
upvoted 1 times
…
VijayaBindhu
2 months, 2 weeks ago
BDE is the actual answer
upvoted 1 times
…
Question #12 Topic 1
Which of the following are considered assets? (Choose three.)
A. Facilities
B. Contracts
C. Hardware
D. Software entitlements
E. Software distributions
Correct Answer: ADE
Question #13 Topic 1
What is the default display name for an asset?
A. An automatically generated combination of serial number and model category
B. An automatically generated combination of asset tag and model
C. An automatically generated combination of serial number and model
D. An automatically generated combination of asset tag and model category
Correct Answer: C
VijayaBindhu
2 months, 2 weeks ago
B is the answer. Display name of an Hardware asset is the combination of asset tag and Model number
upvoted 2 times
VijayaBindhu
2 months, 2 weeks ago
Asset tag and Model*
upvoted 1 times
…
…
Joe_E_B
2 months, 3 weeks ago
Selected Answer: B
Answer should be B, combination of Asset tag and Model. Verified on the platform.
upvoted 2 times
…
Question #14 Topic 1
What is the default state of a newly created asset?
A. In use
B. Consumed
C. On order
D. In stock
Correct Answer: B
VijayaBindhu
2 months, 2 weeks ago
A. ‘In use’ is the actual answer
upvoted 2 times
…
Joe_E_B
2 months, 3 weeks ago
Selected Answer: A
Answer should be ‘In Use’
upvoted 2 times
…
Question #15 Topic 1
What is the impact of a customer opting out of the ServiceNow Content Service for specific models?
A. Unrecognized data doesn’t get sent to the ServiceNow Content Service and the customer doesn’t receive Content Library
updates
B. Unrecognized data doesn’t get sent to the ServiceNow Content Service
C. Unrecognized data is sent to the ServiceNow Content Service, but is now encrypted
D. Customer doesn’t receive Content Library updates
Correct Answer: C
Question #16 Topic 1
What fields does the ServiceNow Content Service normalize or enrich? (Choose four.)
A. Lifecycle
B. Device type
C. Manufacturer
D. Memory
E. Asset tag
F. Hardware model
Correct Answer: BDEF
Question #17 Topic 1
What is the process of restructuring data to maintain consistency?
A. Integration
B. Normalization
C. Discovery
D. Service Mapping
Correct Answer: C
VijayaBindhu
2 months, 2 weeks ago
Normalization is a process of reorganizing data to maintain consistency
upvoted 1 times
…
Question #18 Topic 1
What are ways to measure trustworthy data? (Choose four.)
A. Sustainability
B. Plausibility
C. Credibility
D. Dependability
E. Transferability
F. Reliability
Correct Answer: ADEF
VijayaBindhu
2 months, 2 weeks ago
Reliability, transferability, credibility and dependability
upvoted 1 times
…
Joe_E_B
2 months, 3 weeks ago
Selected Answer: CDEF
Credibility is the 4th, not sustainability
upvoted 1 times
…
Question #19 Topic 1
Any normalization that has occurred on a model can be reverted by using this feature.
A. Normalizations cannot be reverted
B. Rollback Normalization Business Rule
C. Undo Normalization Scheduled Job
D. Revert Normalization UI Action
Correct Answer: B
Question #20 Topic 1
Which of these tables are installed with Hardware Model Normalization? (Choose three.)
A. Device Type
B. Hardware Manufacturer
C. Hardware Normalize Key
D. Hardware Model Library
E. Device Name
Correct Answer: BCD
VijayaBindhu
2 months, 2 weeks ago
ABD Device type, Hardware lifecycle definition, hardware manufacturer, hardware model library, hardware noramlization map, hardware
product are 6 tables installed on activation of HAM plugin
upvoted 1 times
…
Question #21 Topic 1
To perform hardware model normalization, which three fields from the hardware model record are used to set the normalized display
name?
A. Name, Asset tracking unit, Model number
B. Name, Manufacturer, Model number
C. Asset tracking unit, Manufacturer, Model category
D. Asset tracking unit, Manufacturer, Model number
E. Name, Device type, Model category
Correct Answer: C
Question #22 Topic 1
What is the global standard for product recognition used during hardware model normalization?
A. IAPSO
B. UPC
C. UNSPSC
D. ECCMA
E. NIGP
Correct Answer: C
Question #23 Topic 1
During hardware model normalization, a hardware asset is set to a normalization status of, “Partially Normalized”. What is the most likely
cause?
A. The model name is missing from the hardware model record.
B. The model number is missing from the hardware model record.
C. The model product is missing from the hardware model record.
D. The model manufacturer is missing from the hardware model record.
Correct Answer: C
Question #24 Topic 1
What information should be tracked in an asset record? (Choose two.)
A. Physical resources
B. Financial information
C. Operational details
D. Contractual information
E. Logical relationships
Correct Answer: DE
VijayaBindhu
2 months, 2 weeks ago
BD is the right answer
upvoted 1 times
…
Joe_E_B
2 months, 3 weeks ago
Selected Answer: BD
Financial / contractual
upvoted 1 times
…
Question #25 Topic 1
Once the content update adds hardware lifecycle data to your instance, can it be deleted?
A. Yes, it can
B. No, it cannot unless the lifecycle stage is EOL
C. No, it cannot
D. Yes, it can be deleted or deactivated
Correct Answer: D
Question #26 Topic 1
What feature does the Hardware Asset Management (HAM) application use to fully normalize hardware models?
A. Transform mappings
B. Mapping assist
C. Normalization transformation
D. Normalization mappings
E. Transform normalization
Correct Answer: C
Question #27 Topic 1
During normalization, what is the most common cause for hardware models to generate a status of Match Not Found?
A. Missing transform map
B. Plugin issues
C. Invalid transform map
D. Missing data
Correct Answer: A
Question #28 Topic 1
Which values does the “Asset tracking strategy” field provide to affect individual models? (Choose three.)
A. Create consumable asset
B. Don’t create assets
C. Merge CI
D. Leave to category
E. Create assets
Correct Answer: BDE
bone_chaos
2 months, 2 weeks ago
Answer should be ABD Leave to Category Create Consumable Asset Don’t Create Assets
upvoted 1 times
…
Question #29 Topic 1
When activating Hardware Asset Management (HAM) in an instance already running Field Service Management (FSM), how do you
configure asset tasks for existing incident, change, and work order flows?
A. No configuration is required: asset tasks automatically activate behind the scenes
B. Activate HAM, then run scheduled job “Asset – Create FSM asset tasks” to insert the asset tasks
C. Activate HAM and then re-run the scheduled FSM jobs
D. Stop the scheduled FSM jobs, activate HAM, then restart the scheduled FSM jobs
Correct Answer: C
Question #30 Topic 1
When a hardware asset is retired (e.g., a server), what happens to any existing software allocations on that asset?
A. The software allocations remain with the hardware asset and need to be reclaimed manually.
B. The software allocations are automatically returned back into inventory.
C. The software allocations are removed from the asset, but not returned to inventory.
D. The behavior is controlled by the configurable system property glide.ham.retire_reclaim_sw().
E. The behavior is controlled by the configurable system property glide.ham.retire_sw().
Correct Answer: A
Question #31 Topic 1
With regard to Contract Management notifications, what is the most important contract dale to be aware of?
A. Extend date
B. Renew date
C. Expire date
D. Start date
Correct Answer: D
Question #32 Topic 1
Inventory audit results provide easy visibility into the reconciliation of scanned assets to the existing inventory. What audit statuses are
displayed as part of the results? (Choose four.)
A. Scanned
B. Not found
C. New
D. Scanned and not expected
E. Scanned and expected
F. Expected and not found
Correct Answer: ABEF
bone_chaos
2 months, 2 weeks ago
Answer should be CDEF
upvoted 1 times
…
Question #33 Topic 1
How can you automate the replenishment of stock levels?
A. Transfer Rules
B. Transfer Orders
C. Stock Filters
D. Stock Rules
Correct Answer: C
Joe_E_B
2 months, 3 weeks ago
Selected Answer: D
Answer is Stock Rules
upvoted 2 times
…
Question #34 Topic 1
What are baseline asset states? (Choose three.)
A. In Stock
B. Consumed
C. Retired
D. Duplicate
E. Exported
Correct Answer: ADE
Joe_E_B
2 months, 3 weeks ago
Selected Answer: AC
There are only 2 baseline asset states listed here, In stock and Retired
upvoted 2 times
…
Question #35 Topic 1
What field must an agent complete when resolving an incident in order for the HAM asset tasks to automatically update all configuration
item (CI) and asset records associated to the Incident?
A. Asset and CI Action
B. Asset-CI Task Action
C. Asset Task Action
D. Asset Action
Correct Answer: B
Joe_E_B
2 months, 3 weeks ago
Selected Answer: D
correct answer is Asset Action
upvoted 1 times
…
Question #36 Topic 1
Which mobile app allows the user to conduct an inventory audit?
A. ServiceNow Agent mobile app
B. Mobile My Inventory
C. Mobile Hardware Asset Management
D. Mobile My Assets
E. ServiceNow Inventory mobile app
Correct Answer: A
Question #37 Topic 1
When running an asset audit, you receive the result of 10 “Scanned and expected” assets. What does this mean?
A. You expected 10 assets in your inventory and scanned 10 assets during your audit, but none of them are on your expected
inventory list.
B. You expected 10 assets in your inventory and scanned these 10 assets during your audit.
C. You expected 10 assets during your audit inventory and scanned 10 assets, but none of them have a record in your ServiceNow
instance.
D. You scanned 10 assets in your inventory, but none of them were on your expected inventory list.
Correct Answer: C
Question #38 Topic 1
During an audit, when is the Expected Assets list populated in the asset audit form?
A. When the nightly scheduled job runs
B. When scanning completes
C. When scanning begins
D. Pre-populated by the asset manager before audit
E. When the asset manager Submits the results
Correct Answer: D
Question #39 Topic 1
Which of the following are valid substates of the Retired state? (Choose four.)
A. Disposed
B. Donated
C. Vendor Credit
D. Destroyed
E. Pending Disposal
F. Sold
Correct Answer: ADEF
Joe_E_B
2 months, 3 weeks ago
Selected Answer: ABCE
Destroyed is not a substate. Answer is ABCE and F (sold)
upvoted 1 times
…
Question #40 Topic 1
When a stock manager receives a new delivery of consumables, what happens if all the following fields match another record in the
stockroom?
• Assigned to
• Model
• Model category
• State
• Stockroom
• Substate
A. The stock manager must create a separate model record if the cost per item is more/less
B. The data is automatically merged to create a blended quantity and cost
C. The data is automatically created in a new record if the cost per item is more/less
D. The stock manager must merge the consumable records to create a blended quantity and cost
Correct Answer: B
Question #41 Topic 1
How does an end user determine what consumables they have consumed?
A. Navigate to Self-Service > My Consumables
B. Navigate to Self-Service > My Assets
C. Navigate to Asset > Hardware Asset Dashboard
D. Navigate to Self-Service > My Hardware Asset Dashboard
Correct Answer: A
Joe_E_B
2 months, 3 weeks ago
Selected Answer: A
Correct Answer is not listed…should be “Navigate to Asset > Portfolios > Consumables
upvoted 1 times
…
Question #42 Topic 1
When using transfer orders to move multiple assets from a single stockroom to another, how should each asset be listed?
A. Each asset should be listed as a transfer order line on the transfer order
B. Each asset should be listed in a transfer order task on the transfer order
C. Each asset should be listed as a transfer order line on the transfer order task
D. Each asset should be listed in an individual transfer order
Correct Answer: B
Question #43 Topic 1
What happens to the associated assets when you cancel a transfer order line on a transfer order?
A. The asset(s) on the order line are released, but their state remains Pre-allocated
B. The asset(s) on the order line are released and they can be attached to another transfer order
C. All assets on the transfer order are released, but their state remains Pre-allocated
D. A transfer order line cannot be cancelled once it is in a state of Ready for fulfillment
E. All assets on the transfer order are released and they can be attached to another transfer order
Correct Answer: A
Question #44 Topic 1
When transferring non-consumable assets between stockrooms, how must they be transferred?
A. In sets of two items
B. No more than 10% of the source stockroom’s inventory
C. As a single entity with a quantity of one
D. In groups of ten items
Correct Answer: C
Question #45 Topic 1
When disposing of an IT asset through a vendor, what documentation should be attached to the retired asset’s record as proof of
adherence to environmental, regulatory, and legal requirements?
A. Certificate of discharge
B. Certificate of decommission
C. Certificate of destruction
D. Certificate of disposal
E. Certificate of retirement
Correct Answer: A
Joe_E_B
2 months, 3 weeks ago
Selected Answer: D
Answer should be Certificate of Disposal
upvoted 1 times
…
Question #46 Topic 1
You may adjust a contract when it is in which of the following states? (Choose two.)
A. Active
B. Extended
C. Canceled
D. Expired
E. Renewed
Correct Answer: CD
Question #47 Topic 1
Which catalogs support the request and procurement process? (Choose three.)
A. Product Catalog
B. Vendor Catalog
C. Asset Catalog
D. Service Catalog
E. Procurement Catalog
Correct Answer: BCD
Question #48 Topic 1
What are the three types of catalogs in ServiceNow? (Choose three.)
A. Product Catalog
B. Consumable Catalog
C. Asset Catalog
D. Vendor Catalog
E. Service Catalog
Correct Answer: ACD
Joe_E_B
2 months, 3 weeks ago
Selected Answer: ADE
Service Catalog is one of the answers to include Vendor and Product
upvoted 1 times
…
Question #49 Topic 1
The Stock Rule Runner scheduled job replenishes stock in a stockroom__________.
A. When stock is less than the threshold specified in the stock rule
B. By creating a purchase orders to restock from other stockrooms
C. By creating transfer orders to restock from other stockrooms
D. By notifying the stockroom manager of new transfer orders
Correct Answer: B
Question #50 Topic 1
When creating a list report that groups all assets by product model, which table is used?
A. alm_asset
B. alm_model
C. alm_model_category
D. alm_hardware
Correct Answer: C
Joe_E_B
2 months, 3 weeks ago
Selected Answer: D
Correct answer is alm_hardware (Hardware) table
upvoted 1 times
…
Question #51 Topic 1
Assets can be scanned and created in ServiceNow via the Agent mobile application in which scenarios? (Choose two.)
A. Create a single asset via barcode scan
B. Receive one or multiple assets from a purchase order
C. Create multiple assets listed on a contract PDF scan
D. Create a single asset via Name search
Correct Answer: AB
Question #52 Topic 1
When viewing the Model Management tab of the Hardware Asset dashboard, you see that several models are reported as Match Not
Found. What are potential causes of this? (Choose three.)
A. You have opted out of the Content Service
B. The content is not available from the Content Service
C. Your model form contains a good Model number, but a bad model Name
D. Something on your model form may be badly formatted
E. The content has not been downloaded from the Content Service
Correct Answer: CDE
Question #53 Topic 1
Which of the following are components of the asset request structure? (Choose three.)
A. Procurement orders
B. Transfer orders
C. Stock order tasks
D. Purchase orders
E. Catalog tasks
Correct Answer: ADE
Question #54 Topic 1
What is the primary goal of the Inventory tab of the Hardware Asset Management dashboard?
A. Help the asset manager generate reports
B. Show the value from maintaining inventory
C. Help the stock manager process transfer orders
D. Show the value from bulk purchasing
E. Help the asset manager process purchase orders
Correct Answer: A
Joe_E_B
2 months, 3 weeks ago
Selected Answer: C
C would be a more appropriate answer here over A
upvoted 1 times
…
Question #55 Topic 1
What do certification filters define?
A. The percentage of tasks required for the certification to be considered complete
B. When the certification is performed
C. The assets to be certified
D. What fields are displayed for certification
Correct Answer: D
Question #56 Topic 1
Which features are part of the ServiceNow Mobile App? (Choose two.)
A. Provides end users visibility to their assigned hardware
B. Enables reclamation of mobile devices
C. Provides users visibility to their disposed consumables
D. Enables end users to log incidents for their assigned assets
Correct Answer: CD
Question #57 Topic 1
What information would you find on the End of Life tab of the Hardware Asset dashboard? (Choose two.)
A. Hardware asset disposal status
B. New hardware assets found by audits
C. Hardware assets disposed (YTD)
D. Consumable models up for End of Life
Correct Answer: AD
Joe_E_B
2 months, 3 weeks ago
Selected Answer: AC
Answer should be A and C – Hardware assets disposed (YTD)
upvoted 1 times
…
Question #58 Topic 1
What are some examples of operational expenses of managing an asset throughout its lifecycle? (Choose two.)
A. Replacement parts
B. Storage costs
C. Maintenance agreements
D. Warranty costs
Correct Answer: AC
Question #59 Topic 1
What is the name of the scheduled job that generates expense lines based on rate cards?
A. Process Daily Costs
B. Process FM Costs
C. Process Daily Allocations
D. Process Expense Allocations
Correct Answer: C
Question #60 Topic 1
How do you calculate residual value?
A. Subtract the amortized value from the cost of the asset
B. Subtract storage and lease cost from the cost of the asset
C. Subtract the depreciation from the cost of the asset
D. Subtract the salvage value from the cost of the asset
Correct Answer: D
Joe_E_B
2 months, 3 weeks ago
Selected Answer: C
Answer should be C – Subtract the depreciation from the cost of the asset
upvoted 1 times
…
Question #61 Topic 1
Configuration items (CIs) track what type of information? (Choose two.)
A. Financial
B. Operational
C. Lifecycle
D. Contractual
E. Relationship
Correct Answer: AC
Question #62 Topic 1
When does an asset’s lifecycle begin?
A. When an asset request is fulfilled
B. Upon the asset deployment
C. When the asset is procured
D. Upon the asset’s request
Correct Answer: C
Joe_E_B
2 months, 3 weeks ago
Selected Answer: A
A – Request is the first stage of the Asset Lifecycle.
upvoted 1 times
…
Question #63 Topic 1
What are the goals of IT asset management (ITAM)? (Choose four.)
A. Optimize cost
B. Provide decision support
C. Improve productivity
D. Provide financial reporting
E. Improve operational usage
F. Track logical relationships
Correct Answer: ACDF
Question #64 Topic 1
A given collection of methodologies, assets, and templates within Now Create is referred to as what?
A. Now Create pack
B. Project pack
C. Success pack
D. Methodology pack
E. Asset pack
Correct Answer: D
Joe_E_B
2 months, 3 weeks ago
Selected Answer: C
Success Pack is the correct answer
upvoted 1 times
…
Question #65 Topic 1
To access the full spectrum of asset management functionality, which inactive plugins should be installed? (Choose five.)
A. Discovery
B. Cost Management
C. Procurement
D. Hardware Asset Management
E. Data Certification
F. Service Mapping
G. Managed Documents
Correct Answer: ABDEG
Question #66 Topic 1
What are the four tiers of Capability Blueprint?
A. Trustworthy Data, Lifecycle Management, Process Integration, Strategic Conformance
B. Trustworthy Data, Practical Management, Process Integration, Business Alignment
C. Trustworthy Data, Practical Management, Operational Integration, Strategic Conformance
D. Trustworthy Data, Lifecycle Management, Operational integration, Business Alignment
Correct Answer: C
Question #67 Topic 1
What core table requires migration when extending ITSM Asset Management with Hardware Asset Management?
A. cmdb_model_category
B. alm_hardware
C. No migration is required
D. alm_asset
Correct Answer: A
Question #68 Topic 1
How could you quickly determine if you had the Hardware Asset Management (HAM) plugin installed on your instance?
A. Check for the Hardware Assets module in the application navigator
B. Check for the Hardware Asset Dashboard module in the application navigator
C. Check for the Asset application in the application navigator
D. Check for the Hardware Asset Management application in the application navigator
Correct Answer: C
Question #69 Topic 1
A component is considered an IT asset when you want to: (Choose three.)
A. Manage its procurement
B. Know its relationships to a business service
C. Track its operational information
D. Track its incurred costs
E. Manage its maintenance contracts
Correct Answer: ADE
Question #70 Topic 1
Which is NOT considered an asset?
A. Websites
B. Switches
C. Routers
D. Buildings
E. Software entitlements
Correct Answer: A
Question #71 Topic 1
What are model records?
A. Models are specific versions or various configurations of an asset
B. Models are any computer, device, software or service in the CMDB
C. Models directly associate configuration item (CI) classes with asset classes
D. Models are anything capable of being owned or controlled to produce economic value
Correct Answer: C
Question #72 Topic 1
Which of the following are functions of the model category? (Choose two.)
A. Model categories group consumables in the Product Catalog
B. Model categories determine when to create assets from configuration items (Cls)
C. Model categories group related assets in the Service Catalog
D. Model categories provide the link between configuration management and asset management
E. Model categories provide the link between procurement management and asset management
Correct Answer: AE
Question #73 Topic 1
When does hardware normalization run by default?
A. On an hourly basis
B. On a daily basis
C. Every 12 hours
D. Upon saving
Correct Answer: D
Question #74 Topic 1
For a model to be fully normalized, what must be added to the model record?
A. Version
B. Owner
C. Manufacturer
D. Model number
Correct Answer: C
Question #75 Topic 1
Which elements are provided by the hardware asset management content service? (Choose three.)
A. Manufacturer lifecycle dates
B. Cost
C. Product warranty
D. Manufacturer
E. Model name
F. Compatibles
Correct Answer: CDF
Question #76 Topic 1
What hardware asset attribute should you track that is NOT part of a configuration item (CI)?
A. IP address
B. CPU
C. Cost
D. Operating system
E. Memory
Correct Answer: C
Question #77 Topic 1
Under which condition does the Now Platform NOT create an asset automatically?
A. Configuration normalization
B. Enforced CI verification
C. Data synching
D. Data justification
E. Model characterization
Correct Answer: C
Question #78 Topic 1
Which three attributes from a hardware model record are used for setting the normalized display name during hardware model
normalization?
A. Name, Manufacturer, Model category
B. Asset tracking unit, Manufacturer, Model number
C. Name, Manufacturer, Model number
D. Name, Asset tracking unit, Model number
E. Asset tracking unit, Manufacturer, Model category
Correct Answer: A
Question #79 Topic 1
Which key attribute in the model record does hardware model normalization use to normalize inconsistent manufactures and product
names?
A. Asset tag
B. Display name
C. Model category
D. Model number
E. Asset tracking unit
Correct Answer: C
Question #80 Topic 1
What plugin offers consistent, good, clean data for the company names of vendors or manufactures?
A. Hardware Model Normalization (com.sn_hwnorm)
B. Service Catalog Scoped API (com.glideapp.servicecatalog.scoped.api)
C. Outbound Tracking (com.glide.outbound_tracking)
D. Normalization Data Services Client (com.glide.data_services_canonicalization.client)
Correct Answer: D
Question #81 Topic 1
Hardware models may not be fully normalized until updated content is downloaded from the Hardware Model Normalization Content
Service. How do you determine if the content has been downloaded?
A. Determine if the business rule, Create a Hardware Normalization Download, has been triggered yet or not
B. Review the Last updated date of the Central Data Service Download Status jobs on the Normalization and Content Service
dashboard
C. Review the Hardware Model Content Service Download section on the Model Management tab of the Hardware Asset dashboard
D. Query the scheduled job reports to determine if the Hardware Normalization Content Library Download job has completed yet
Correct Answer: D
Question #82 Topic 1
How do you prevent normalization information fora specific hardware model from being sent to the ServiceNow Content Service?
A. Select Exclude from content service on the Normalization tab of the hardware model record
B. Click the Exclude button on the hardware model record
C. Click the Opt-out button on the hardware model record
D. Select Opt-out from content service on the Normalization tab of the hardware model record
Correct Answer: A
Question #83 Topic 1
What are the two primary benefits of deploying asset tasks during the retirement of an asset? (Choose two.)
A. Reduces manual intervention
B. Reduces field agent training
C. Increases data accuracy
D. Reduces process cost
E. Increases speed of updates
Correct Answer: AC
Question #84 Topic 1
A user’s broken laptop is replaced via an incident. Upon completion, the Incident Management application triggers the swap/replace asset
task. Which fields are automatically updated in the associated asset record? (Choose three.)
A. Software allocations
B. Maintenance contracts
C. Depreciation values
D. Related CI record
E. Disposal information
Correct Answer: BCE
Question #85 Topic 1
A transfer order is used to do what?
A. Transfer an asset between vendors
B. Move an asset to an external stockroom
C. Move an asset between stockrooms
D. Transfer an asset to a user
Correct Answer: C
Question #86 Topic 1
What types of inventory audits are supported with the Hardware Asset Management (HAM) application? (Choose two.)
A. Stockroom audit
B. Vendor audit
C. Location audit
D. Discovery audit
Correct Answer: AD
Question #87 Topic 1
Which of the following are valid contract states? (Choose three.)
A. Draft
B. Active
C. In use
D. New
E. Expired
Correct Answer: BCD
Joe_E_B
2 months, 3 weeks ago
Selected Answer: ABE
Draft Active and Expired are correct contract states
upvoted 1 times
…
Question #88 Topic 1
Stockroom C has seven Bluetooth keyboards with a total value of $630. The asset manager procures two more of the same model
keyboards for $360 and adds them to Stockroom C. When one of these keyboards is consumed, what is the value of the consumed
Bluetooth keyboard?
A. 110
B. 180
C. 63
D. 90
Correct Answer: C
Question #89 Topic 1
Which applications are required to perform a blind audit of your asset inventory?
A. Hardware Asset Management (HAM) and ServiceNow My Assets mobile app
B. Hardware Asset Management (HAM) and Software Asset Management (SAM)
C. ITSM Asset Management and ServiceNow My Assets mobile app
D. ITSM Asset Management and ServiceNow Agent mobile app
E. Hardware Asset Management (HAM) and ServiceNow Agent mobile app
Correct Answer: A
Question #90 Topic 1
Within the asset audit form, where would you find the list of all assets that were found at the stockroom or warehouse that is being
audited?
A. Identified assets
B. Scanned assets
C. Expected assets
D. Labelled assets
E. Inventoried assets
Correct Answer: C
Question #91 Topic 1
What is the purpose of stock rules? (Choose two.)
A. To automatically transfer assets when a low quantity threshold is detected in a stockroom
B. To track stock orders from a vendor
C. To send notifications when a low quantity threshold is detected in a stockroom
D. To track stock movement between stockrooms
E. To send notifications when a stock shipment arrives at a stockroom
Correct Answer: AD
Question #92 Topic 1
Which of an organization’s assets are managed using stockrooms?
A. All available stock, consumable or not
B. Just consumable assets
C. All hardware and software assets
D. All disposable assets
Correct Answer: C
Question #93 Topic 1
When using transform maps to transform imported hardware model data to your desired asset tables, what option do you set to uniquely
identify the same asset in order to merge/update records?
A. Coalesce
B. Consolidate
C. Unique identifier
D. Unique source
E. Unique target
F. Combine
Correct Answer: A
Question #94 Topic 1
An event runs each night to send reminders to contract administrators about contract expiration dates (e.g., so they can renew or
renegotiate the contract). By default, when does the contract administrator receive these notifications? (Choose four.)
A. 10 days before
B. 1 week before
C. 60 days before
D. Day of expiration
E. 90 days before
F. 30 days before
Correct Answer: ABEF
Question #95 Topic 1
Which of the following are valid contract states during a contract’s lifecycle? (Choose four.)
A. Draft
B. Canceled
C. Renewed
D. Extended
E. Active
F. Renegotiated
G. Expired
Correct Answer: BDFG
Question #96 Topic 1
What are the key steps for importing asset data? (Choose three.)
A. Merge transform maps
B. Run transform map
C. Update transform map
D. Create transform map
E. Load data
F. Consolidate data
Correct Answer: ACF
Question #97 Topic 1
What must exist before a consumable can be consumed? (Choose three.)
A. A stock order record
B. A model record
C. A transfer order record
D. A model category record
E. A consumable record
Correct Answer: BCE
Question #98 Topic 1
When using the HAM application, what happens when you create a new transfer order line on a transfer order?
A. The asset(s) listed in the transfer order line are automatically transferred to the new stockroom
B. The transfer order line is automatically placed in a state of Ready for fulfilment
C. A transfer order line task is automatically created to move the transfer order line from one stage to another
D. A transfer order line task is automatically created to validate enough stock exists
E. The asset(s) listed in the transfer order line are automatically readied for shipment
Correct Answer: C
Question #99 Topic 1
Which ServiceNow Mobile app provides end users visibility to their assigned hardware and consumable assets?
A. Mobile Asset App
B. Mobile App
C. Mobile ITAM App
D. Mobile Agent App
Correct Answer: D
Question #100 Topic 1
Select the three main components of the data certification process. (Choose three.)
A. Certify the certification
B. Assign the certification tasks
C. Create the certification filter
D. Create the certification schedule
E. Run the certification
Correct Answer: ACD
Question #101 Topic 1
Which catalog facilitates the ability to source from existing stock?
A. Procurement Catalog
B. Vendor Catalog
C. Service Catalog
D. Product Catalog
Correct Answer: C
Question #102 Topic 1
From where can you publish catalog items? (Choose two.)
A. From the model category
B. From an asset record
C. From a user record
D. From a vendor item
E. From a model
Correct Answer: AC
Question #103 Topic 1
Publishing an item to the Service Catalog can be done by using the “Publish to Hardware Catalog” related link in:
A. Product Catalog
B. Inventory Catalog
C. Asset Catalog
D. Supplier Catalog
Correct Answer: D
Question #104 Topic 1
An asset is manually created from a purchase order before it has been shipped by the supplier. By default, the state of the asset is set to:
A. On order
B. In use
C. Awaiting delivery
D. Pending transfer
Correct Answer: C
Question #105 Topic 1
How often are the tabs in the Hardware Asset dashboard updated?
A. Daily based on scheduled job
B. Hourly
C. In real time
D. Every 15 minutes
Correct Answer: A
Question #106 Topic 1
What minimum role is required in order to use the Hardware Asset dashboard?
A. asset
B. asset_manager
C. ham_user
D. ham_admin
E. inventory_admin
Correct Answer: C
Question #107 Topic 1
What information would you find on the Inventory tab of the Hardware Asset dashboard? (Choose three.)
A. New hardware assets found by audits
B. Hardware models up for end of life
C. Hardware nearing end of warranty
D. Active stock rules
E. Open asset audits
F. Requests that require sourcing
Correct Answer: AEF
Question #108 Topic 1
Which mobile app can users leverage to create assets, perform inventory audits, and receive assets?
A. Now Agent Mobile App
B. Now Procurement App
C. Now Mobile App
D. Now Onboarding App
Correct Answer: C
Question #109 Topic 1
Several of your models are listed as Match Not Found on the Model Management tab of the Hardware Asset dashboard. What are the
potential causes of this? (Choose three.)
A. The hardware model content has not yet been downloaded from the Content Service
B. Normalization could not match any of the three key fields in the hardware model form with a rule in the Content Service
C. Your hardware model form contains a good model number, but a badly formatted model name
D. You have opted out of the ServiceNow Content Service
E. A normalization rule for the hardware model does not exist in the Content Service
Correct Answer: ABD
Question #110 Topic 1
What original costs are involved in purchasing an asset and putting it into use? (Choose three.)
A. Lease
B. Delivery
C. Spare parts
D. Maintenance
E. Storage
Correct Answer: ACD
Question #111 Topic 1
A scheduled job runs nightly to determine if any rate cards need to be applied to generate expense lines. What is the name of the
scheduled job?
A. Process CM Costs
B. Process Rate Cards
C. Process FM Costs
D. Process Expense Lines
Correct Answer: D
Question #112 Topic 1
What is included in the total cost of ownership? (Choose two.)
A. Delivery cost
B. Original cost
C. Depreciation expense
D. Operational expense
Correct Answer: AC –
Exam name or code…
Log in to ExamTopics
×
Sign in:
Email or nickname
Password
Forgot my password
Log in
Don’t have an account yet? just sign-up.
Resend activation email
Close
Loading discussion
×
…
Community vote distribution
A (35%)
C (25%)
B (20%)
Other
Most Voted
A voting comment increases the vote count for the chosen answer by one.
Upvoting a comment with a selected answer will also increase the vote count towards that answer by one. So if you see a comment that
you already agree with, you can upvote it instead of posting a new comment.
SaveCancel
Loading …
Report Comment
×
Is the comment made by USERNAME spam or abusive?
Yes No
Commenting
×
In order to participate in the comments you need to be logged-in.
You can sign-up or login (it’s free).
Ok
