CIS-SAM – Certified Implementation Specialist – Software Asset Management

Welcome to your CIS-SAM - Certified Implementation Specialist - Software Asset Management

Name

Email

The baseline sam_admin role contains the additional roles of: sam_user, asset, and procurement_user, and which of the following? (Choose two.)

itil

sam_developer

contract_manager

model_manager

entitlement_manager

Which of the following elements are included in Operational Integration of a SAM practice? (Choose three.)

Software Retirement

Software License Contracts

Software Sourcing

License Change Projection

Software Entitlements

Software Allocations

Software Model Lifecycle

Publisher information such as general availability and end-of-life dates will be provided as part of what feature within ServiceNow?

License change projection

Software model lifecycle

Publisher packs

Normalization suggestions

Reconciliation dimensions

You have a contract that is getting ready to expire. What options do you have for handling this contract and remaining compliant? (Choose three.)

Reject

Extend

Cancel

Activate

Delete

Renew

If a user requests three items from the software catalog at the same time, how many individual requests are created?

None; task records are created

1

3

1 for each publisher

1 for each product type

Maintenance entitlements can be associated with what types of entitlements (for non-Microsoft publishers)? (Choose three.)

A. Upgrade

B. Perpetual

C. Perpetual + Subscription

D. Perpetual + Maintenance

E. Subscription

Within ServiceNow Discovery, the classification phase determines what?

How should I classify you specifically?

What else can you tell me about yourself?

Have I seen you before?

Are you there? How will I classify you?

What are three ways to get software asset data into ServiceNow?

Clone, Background Script, Discovery

Import Data, Plugin, Clone

Discovery, Import Data, Manual

Plugin, Background Script, Manual

Business rule, Workflow, Import

ServiceNow Discovery finds IP-enabled devices and the software that runs on them. It uses a combination of the following methods to explore the devices. (Choose three.)

Agents

Signature les

Patterns

Probes

Sensors

How are Microsoft Oce 365 reserved licenses handled after true-up?

A. They are automatically converted into regular licenses

B. They are automatically disabled until additional licenses are purchased

C. They are automatically deleted and must be re-reserved

D. They are automatically removed from true-up calculations and billed separately

What type of publisher lifecycle information does the Software Lifecycle report prioritize?

A. Information provided in the demo data

B. Information entered by the user

C. Information entered by the publisher

D. Information provided by the software library

E. Information provided by the publisher pack

What role(s) are required to import financial data for use in software spend detection? (Choose two.)

A. sam_spend_import

B. sam_spend_manager

C. sam_user

D. sam_admin

E. procurement_user

Which of the following are valid States of Remediation Options on the License Workbench after a reconciliation has been run? (Choose four.)

A. New

B. Cancelled

C. Void

D. Complete

E. Done

F. In Progress

Which of the following are valid Remediation Options on the License Workbench after reconciliation has been run? (Choose five.)

A. Create Entitlements

B. Remove Metric Attributes

C. Purchase Rights

D. Remove Unallocated Installs

E. Remove Unlicensed Installs

F. Create Allocations

G. Remove Allocation

Reclamation rules can be applied to what types of software? (Choose two.)

A. Subscription software

B. End-of-life software

C. Blacklisted software

D. Installed software

E. Free-ware software

Software reclamation is integrated with which of the following to automate the process of uninstalling software from devices and reclaiming

A. Service Catalog

B. Item Catalog

C. Product Catalog

D. Vendor Catalog

E. Model Catalog

For products monitored by System Center Conguration Manager (SCCM), what usage data point(s) are imported for reclamation analysis?

A. Number of Times Used

B. Average Use Time

C. Last Used and Total Usage Time

D. Last Used Only

By default, which ServiceNow role can only view reconciliation results?

A. sam_reconcile_user

B. sam_user

C. sam_viewer

D. sam_cmdb_user

E. sam_manager

F. sam_admin

For which of the following reasons could an installation be unlicensed at the Product Result level?

A. The software installation was not completed correctly due to an incorrect workow set-up.

B. Software installation records are not associated with a software discovery model.

C. The software normalization process has not yet run.

D. The software discovery model is not mapped to the appropriate software model.

E. The software installation has not been fully reconciled.

What type of record is only created when a software model or entitlement exists for the product?

A. SAM Analytics Results

B. Software Asset Results

C. Software Product Results

D. Software Model Results

When reconciliation is run, what information does the software publisher results display?

A. Results for all products and installations associated to the publisher

B. Results for each license metric associated to the software model

C. Results for all models and installations associated to the product

D. Results for all license metrics related to the software model

When reconciliation is run, what information does the software product results display?

A. Results for all products and installations associated to the publisher

B. Results for each license metric associated to the software model

C. Results for all models and installations associated to the product

D. Results for all license metrics related to the software model

Automated license reconciliation keeps license positions accurate and up-to-date without manual calculations. Disregarding on-demand runs for a specic publisher or all publishers, how often does reconciliation run?

A. Bi-weekly

B. Daily

C. Every other day

D. Monthly

E. Weekly

What does the acronym “CAL” stand for?

Client Access Limit

Computer Access License

Client Access License

Concurrent Access License

By default, which ServiceNow role can read, but not create, a custom license script?

sam_developer

sam_user

sam_reconcile_user

sam_admin

By default, which ServiceNow role can run on-demand reconciliation?

sam_user

sam_reconcile_user

sam_cmdb_user

sam_admin

sam_manager

What does a usage record track?

A. The sum of usage for a selected data

B. The high watermark of software usage

C. The sum of usage on a weekly basis

D. The sum of usage since installation date

E. The sum of usage on a monthly basis

A user is notied their software install has been agged for reclamation. The user declines approval. What is the next step in the workow?

A. Nothing; the workow stops.

B. The user’s manager must approve or decline the reclamation.

C. The reclamation candidate is removed from the candidate list.

D. The software is reclaimed since it was not in use the notication was only informational.

E. A justication is requested and submitted to Change Management for approval.

Performance Analytics allows users to do which of the following? (Choose three.)

A. Assess publisher compliance over a period of time

B. View trends of software license allocations

C. Congure software reclamation

D. Remediate non-compliance

E. Track usage of a particular software

Using end-of-life/end-of-support software exposes your organization to security threats. What report can you run to gain visibility to these products?

Software Models with deactivated discovery maps

License Position Report

Software Model Lifecycle Report

Software Product Lifecycle Report

License Workbench Report

How are Microsoft Oce 365 reserved licenses handled after true-up?

A. They are automatically converted into regular licenses

B. They are automatically disabled until additional licenses are purchased

C. They are automatically deleted and must be re-reserved

D. They are automatically removed from true-up calculations and billed separately

What is the purpose of an external audit?

A. To ensure your users are not running any blacklisted software

B. To determine compliance with internally-dened vendor processes

C. To determine compliance with signed vendor agreements/contracts

D. To ensure your entitlements do not exceed your allocations

E. To determine compliance with licensing agreements regarding who, how, and when freeware software is being used

Software entitlement rights to utilize previous or future versions

Client Access

Publisher Pack

Downgrade/Upgrade

Software Subscritption

Ability to utilize the software for a limited amount of time

Client Access

Publisher Pack

Downgrade/Upgrade

Software Subscription

Specific number of users or devices that can access a product

Client Access

Publisher Pack

Downgrade/Upgrade

Software Subscription

Compliance dashboard

Client Access

Publisher Pack

Downgrade/Upgrade

Software Subscription

Additional Software Model Lifecycles phases can be added as ________

A. Options

B. Items

C. Choices

D. Selections

Software Model Lifecycles can only be created for an external, publisher defined date.

A. True

B. False

Once a weekly software content update adds lifecycle data to your instance, can it be deleted from the software model?

A. It can be deleted or deactivated

B. Yes, it can once accepted

C. It cannot unless the lifecycle stage is EOL

D. No, it cannot

During contract negotiations, what report could you run to gain visibility to products nearing end-of support?

A. Software Contract Lifecycle Report

B. Software Model Lifecycle Report

C. Software Licenses Report

D. Software Support Report

Once you are ready to retire software in ServiceNow, what is the critical first step in the retirement process?

A. Manually set Allocations available on the entitlement to Zero (0)

B. Expire identied active software entitlements

C. Run the Software Model Lifecycle Report

D. Revoke all current allocations

E. Recover the identied software entitlements

A user is notied their software install has been flagged for reclamation. The user declines approval. What is the next step in the workow?

A. Nothing happens.

B. The user’s manager must approve or decline the reclamation.

C. The reclamation candidate is removed from the candidate list.

D. The software is reclaimed since it was not in use.

Which of the following features enables organizations to easily upgrade a standard version of their software to an enterprise version?

A. Software Entitlement

B. Software Edition

C. Software Assurance

D. Software Allocation

What role must be granted in order to create new reports that could be viewed by other people?

A. Report Creator [Report_Creator]

B. Report Publisher [report_publisher]

C. ITIL [itil]

D. Global Report User [report_global]

Performance Analytics allows users to: (Choose three.)

A. Track usage of a particular software.

B. Assess publisher compliance over a period of time.

C. Congure software reclamation.

D. View trends of software license allocations.

Software Asset Management (SAM) Professional reports can be delivered in which formats? (Choose three.)

A. PowerPoint

B. PDF

C. CSV

D. XLS

The goals of Software Asset Management include which of the following? (Choose three.)

A. Optimize spend

B. Rationalize business applications

C. Maintain compliance

D. Identify unauthorized usage

E. Support software audits

Which ServiceNow plugin is used by Software Asset Management (SAM) Professional and congured during SAM Professional setup?

A. Vendor Procurement

B. Asset Cost Management

C. Normalization Data Services

D. Asset Management

E. ITSM Software Asset Management

Which SAM role must be a trained ServiceNow administrator?

A. sam_admin

B. sam_developer

C. discover_admin

D. entitlement_manager

E. model_manager

Within Software Asset Management there are many key terms to understand, what is the best denition for Reconciliation?

A. Software license details that dene use rights

B. One or more use rights assigned to a specic device or user

C. Classication of the acquired software

D. The process of standardizing discovered software installation data to dened norms

E. The process of producing a compliance position by comparing the number of software rights acquired against the normalized software inventory

Which of the following data elements are key to an effective Software Asset Management practice within ServiceNow? (Choose four.)

A. Software allocations

B. Software models

C. Foundation data

D. Software contracts

E. Software entitlements

Match the best practice method for the amount: Large amount of data:

Import data

Manual

Discovery

Match the best practice method for the amount: Medium amount of data:

Import data

Manual

Discovery

Match the best practice method for the amount: Small amount of data:

Import data

Manual

Discovery

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CIS-SAM – Certified Implementation Specialist – Software Asset Management

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