David Rodriguez-Pastrana Parareda
Hi! I am David, get in contact for any digital transformation.
ServiceNow Consultant
MAY 2019 – OCTOBER 2022: ERSTE DIGITAL, FULL-TIME JOB
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ServiceNow platform tasks:
- Report and dashboard creation for multiple departments, user permissions, scheduled jobs and scripting requirements.
- API integrations on Service Requests/Workflow automations and maintenance of REST interfaces.
- CMDB operations, data quality improvements, bug fixing, business rules, transform maps, ACLs, roles.
- Creation of email notifications to improve and fulfil daily operations, ISAE audits.
- Support on multiple areas like CMDB, Reporting, Catalog Tasks, Workflows, and writing documentation.
- Active role when providing process enhancements, coding, available functionalities within the tool.
Additionally, I was part of the Angular sDIR project (new Phonebook design), that successfully went live, with API integration and real-time search. This project utilised Jenkins, Bitbucket repository and deployment in OpenShift / Erste Container Platform (ECP).
WORK Experience
May 2017 - February 2019: cisco systems austria, Full-time job
Technical Consultant and Project Management
- B2B Integrations in IT systems. Usage of Web Services to exchange XML, REST messages via Cisco’s Platform ServiceGrid with International & US customers.
- Successes in: Full project management for multiple US and Spanish companies.
May 2015 - May 2017: ITSDONE SERVICES AUSTRIA, Full-time job
Application Engineer
- Configuration of ITSM WebServices using XML and SOAP.
- Workflow design in OTRS, WebServices, Backup and Nagios operations, Web development in WordPress. Full Android App for Epson Moverio Smart glass.
- OTRS WebServices, Nagios, SAP HANA, Java, MySQL, WordPress, CSS.
education and certificates
October 2014 - Ongoing (Thesis pending): TU WIEN, vIENNA, AUSTRIA
Master in Business Informatics
certificates: VIENNA, AUTRIA
- Certified System Administrator – CSA (17.09.2022) link
- ServiceNow Fundamentals On Demand (13.09.2022).
- CMDB Micro certification – Configure the CMDB (12.06.2021) link
- Agile Team Facilitation training (17.05.2022).
- ITIL v4 Foundation AXELOS (16.09.2020) link
- ITIL v3 Foundation AXELOS (16.03.2018) link
- Cisco – Advanced Security link
- Cisco – Best practices in customer experience & support course.
- EGIT – Certification in Market Risks.
ENGLISH
C1 – Communicate effectively at a managerial and professional level.
german
B2 – intermediate level in talk and writing.
SPANISH AND CATALAN
Native languages.
Projects
OPEN DATA VIEW
Master thesis developed in Java for the Geolocation of tourism data in Tenerife. Github
CARRERA 4.0
Android App developed in Java to display real time data on driving cars. Used as a showcase for the Epson BT-200 Glasses. Epson App
xml transformation
Custom Bash coding for XML transformation via XSLT language. Github
Websites SELF DEVELOPED
Both sites developed in WordPress and Divi for an Austrian client.
NIO Trading chart – technical analysis of the best EV stocks with high growth potential.
Developed in pure HTML, CSS, and creation of its social networks.
Skills
- ServiceNow Development
- WebServices and Api INTEGRATION
- Technical Consultant and Project Management
- MONITORING TOOLS
- Web Development in WordPress & Divi template
- CSS, HTML & PHOTOSHOP
Software Asset Management (SAM) & Strategic Execution Management (SEM)
ServiceNow SAM Analyst
ITSM integrations
Approach
I am a very focussed, committed and detailed person, having a social, determined and collaborative attitude. My past experience is a result of the goals achieved in many areas.