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David Rodriguez-Pastrana Parareda

Hi! I am David, get in contact for any digital transformation.

ServiceNow Consultant

MAY 2019 – OCTOBER 2022: ERSTE DIGITAL, FULL-TIME JOB

  • ServiceNow platform tasks:

    • Report and dashboard creation for multiple departments, user permissions, scheduled jobs and scripting requirements.
    • API integrations on Service Requests/Workflow automations and maintenance of REST interfaces.
    • CMDB operations, data quality improvements, bug fixing, business rules, transform maps, ACLs, roles.
    • Creation of email notifications to improve and fulfil daily operations, ISAE audits.
    • Support on multiple areas like CMDB, Reporting, Catalog Tasks, Workflows, and writing documentation.
    • Active role when providing process enhancements, coding, available functionalities within the tool.

    Additionally, I was part of the Angular sDIR project (new Phonebook design), that successfully went live, with API integration and real-time search. This project utilised Jenkins, Bitbucket repository and deployment in OpenShift / Erste Container Platform (ECP).

 

WORK Experience

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May 2017 - February 2019: cisco systems austria, Full-time job

 Technical Consultant and Project Management

 

  • B2B Integrations in IT systems. Usage of Web Services to exchange XML, REST messages via Cisco’s Platform ServiceGrid with International & US customers.
  • Successes in: Full project management for multiple US and Spanish companies. 
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May 2015 - May 2017: ITSDONE SERVICES AUSTRIA, Full-time job

Application Engineer

 

  • Configuration of ITSM WebServices using XML and SOAP.
  • Workflow design in OTRS, WebServices, Backup and Nagios operations, Web development in WordPress. Full Android App for Epson Moverio Smart glass.
  • OTRS WebServices, Nagios, SAP HANA, Java, MySQL, WordPress, CSS.

education and certificates

 

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October 2014 - Ongoing (Thesis pending): TU WIEN, vIENNA, AUSTRIA

Master in Business Informatics

 

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October 2008 - July 2014: ETSII UNIVERSITY, LA LAGUNA, SPAIN

  • Bachelor in computer science engineering. Specialisation track: Software Engineering.  link 1 / link 2
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certificates: VIENNA, AUTRIA

  • Certified System Administrator – CSA (17.09.2022) link
  • ServiceNow Fundamentals On Demand (13.09.2022).
  • CMDB Micro certification – Configure the CMDB (12.06.2021) link
  • Agile Team Facilitation training (17.05.2022).
  • ITIL v4 Foundation AXELOS (16.09.2020) link
  • ITIL v3 Foundation AXELOS (16.03.2018) link
  • Cisco – Advanced Security link
  • Cisco – Best practices in customer experience & support course.
  • EGIT – Certification in Market Risks. 
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ENGLISH

C1 – Communicate effectively at a managerial and professional level.

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german

B2 – intermediate level in talk and writing.

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SPANISH AND CATALAN

Native languages.

Projects

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OPEN DATA VIEW

Master thesis developed in Java for the Geolocation of tourism data in Tenerife. Github

 

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erste phonebook

Directory of Erste employees developed in Angular and .NET having a real-time search API. Deployed in OpenShift by using Jenkins and Bitbucket repository.

 

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CARRERA 4.0

Android App developed in Java to display real time data on driving cars. Used as a showcase for the Epson BT-200 Glasses. Epson App

 

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xml transformation

Custom Bash coding for XML transformation via XSLT language. Github

 

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Websites SELF DEVELOPED

www.karrierelupe.com

www.reinercon.com

Both sites developed in WordPress and Divi for an Austrian client.

 

www.nio.blue

NIO Trading chart – technical analysis of the best EV stocks with high growth potential.

 

www.farmacialamarina.com

Developed in pure HTML, CSS, and creation of its social networks.

Skills

  • ServiceNow Development
  • WebServices and Api INTEGRATION
  • Technical Consultant and Project Management
  • MONITORING TOOLS
  • Web Development in WordPress & Divi template
  • CSS, HTML & PHOTOSHOP

Software Asset Management (SAM) & Strategic Execution Management (SEM) 

ServiceNow SAM Analyst

 

ITSM integrations  

Approach

I am a very focussed, committed and detailed person, having a social, determined and collaborative attitude. My past experience is a result of the goals achieved in many areas.

Get In Touch

Contact me

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