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David Rodriguez-Pastrana Parareda

ServiceNow Consultant at Crayon

ServiceNow Consultant

NOV 2022 – ONWARDS: CRAYON

  • Consulting services around the portfolio of Microsoft, Oracle, IBM and ServiceNow, Flexera, Snow Software.
  • Software implementations and strategic maintenance/enhancement support.
  • Delivering trainings – internally and externally. 

Work Experience

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May 2019 - OCTOBER 2022: ERSTE DIGITAL, Full-time job

ServiceNow Technical Consultant

 

  • ITOM and CMDB Operations, data quality improvements, transform maps, ACLs, business rules, dashboards, widgets for reporting.
  • Workflow and automations developed in the Self Service Portal, using REST APIs, Flow Designer, Email Notifications, Service Catalog.
  • Fulfillment of ISAE audit reports, scripting and dashboards.
  • Deliver trainings to multiple departments.
  • Successes in: Developing an Angular app (new Phonebook). 
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May 2017 - FebRUARY 2019: cisco systems austria, Full-time job

 Technical Consultant and Project Management

 

  • B2B Integrations in IT systems. Usage of Web Services to exchange XML, REST messages via Cisco’s Platform ServiceGrid with International & US customers.
  • Successes in: Full project management for multiple US and Spanish companies. 
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May 2015 - May 2017: ITSDONE SERVICES AUSTRIA, Full-time job

Application Engineer

 

  • Configuration of ITSM WebServices using XML and SOAP.
  • Workflow design in OTRS, WebServices, Backup and Nagios operations, Web development in WordPress. Full Android App for Epson Moverio Smart glass.
  • OTRS WebServices, Nagios, SAP HANA, Java, MySQL, WordPress, CSS.

Education and certificates

 

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October 2014 -2022: TU WIEN, vIENNA, AUSTRIA

Master in Business Informatics

 

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October 2008 - July 2014: ETSII UNIVERSITY, LA LAGUNA, SPAIN

  • Bachelor in computer science engineering. Specialisation track: Software Engineering.  link 1 / link 2
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certificates: VIENNA, AUTRIA

  • Tokyo Delta – Certified System Administrator (10.01.2023)
  • ServiceNow Certified System Administrator (17.09.2022) link
  • ServiceNow Fundamentals On Demand (13.09.2022).
  • Micro-Certification – Configure the CMDB (12.06.2021) link
  • Agile Team Facilitation training (17.05.2022).
  • ITIL v4 Foundation AXELOS (16.09.2020) link
  • ITIL v3 Foundation AXELOS (16.03.2018) link
  • Cisco – Advanced Security link
  • Cisco – Best practices in customer experience & support course.
  • EGIT – Certification in Market Risks. 
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ENGLISH

C1 – Communicate effectively at a managerial and professional level.

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german

B2 – intermediate level in talk and writing.

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SPANISH AND CATALAN

Native languages.

Projects

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OPEN DATA VIEW

Master thesis developed in Java for the Geolocation of tourism data in Tenerife. Github

 

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erste phonebook

Directory of Erste employees developed in Angular and .NET having a real-time search API. Deployed in OpenShift by using Jenkins and Bitbucket repository.

 

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CARRERA 4.0

Android App developed in Java to display real time data on driving cars. Used as a showcase for the Epson BT-200 Glasses. Epson App

 

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xml transformation

Custom Bash coding for XML transformation via XSLT language. Github

 

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Websites SELF DEVELOPED

www.karrierelupe.com

www.reinercon.com

Developed in WordPress and Divi.

 

www.nio.blue

NIO Trading chart – technical analysis of the best EV stocks.

 

www.farmacialamarina.com

Developed in HTML, CSS with its social networks.

 

www.teteriavalhalla.com

Website developed in PHP.

 

www.tabernaelcambullon.es

Website developed in PHP.

 

Software Asset Management (SAM) 

IT Operations Management 

 

Hardware Asset Management

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