ServiceNow Flow Designer Micro-Certification Preparation

  1. If you want to include an SLA Timer in your process use: Workflow
  2. If you have a new business process you would like to automate use: Flow Designer
  3. If your instance is on Kingston or a newer release use: Flow Designer
  4. If you want to modify existing logic already developed using Workflow use: Workflow
  5. If you do not want to script use: Flow Designer
  6. Automated sequence of actions that run each time conditions are met: Flow
  7. Must evaluate to true for a flow to execute: Trigger
  8. Reusable operations provided by ServiceNow in the base system: Core Actions
  9. Role that grants access to flow designer operations information: flow_operator
  10. Role that grants users access to Flow Designer: flow_designer
  11. View runtime information about a flow directly in the design environment: Execution Details
  12. Created every time an action is added to a flow and stores variables the action generates: Data Pills
  13. A sequence of reusable actions that can be started from a Flow, Subflow, or Script: Subflows
  14. Required by a Flow, but not a Subflow: Trigger
  15. It is good practice to create a subflow with this type of application: Scoped
  16. Passes data between the subflow and a flow, subflow, or script: Inputs and Outputs
  17. Stores the available data from each section that can be used by the Subflow: Data Panel
  18. The section can include Actions, Flow Logic, or other Subflows: Actions
  19. Flow Logic that populates the output with data: Assigned Subflow Outputs
  20. Controls if and when an action or subflow is executed: Flow Logic
  21. When a series of conditions are met, the action(s) below the condition are executed: If
  22. Optional conditional statement to execute actions when an if statement is false: Else if / Else
  23. Flow logic that executes actions within this statement on every record in the list: For Each
  24. Repeatedly apply one or more actions until the condition is met: Do the following until
  25. Execute multiple actions at the same time: Do the following in Parallel
  26. Compare input values to a decision table to determine the action(s) to execute: Make a decision
  27. Set the amount of time the flow should pause. A duration and schedule are required: Wait for a duration of time
  28. Workflows that are active and published can be called in flow designer: Call a Workflow
  29. Used with an If, Else If, or Else to stop a flow / subflow: End
  30. Specify what is returned in the subflow’s output: Assign Subflow Outputs
  31. Role that enables a user to launch the Action Designer design environment to create and edit actions: action_designer
  32. Reusable operation that enables process analysts to automate Now Platform features: Action
  33. A container for any combination of Actions, Flow Logic, and Subflows: Actions Section
  34. By default, flows are set to use this number of actions per flow: 50 actions or less
  35. ServiceNow-provided action available to any flow or subflow: Core Action
  36. Provides a way to create functionality that is not available in the base instance: Custom Actions
  37. Roles required to use the action designer: action_designer or admin
  38. This grouping of reusable operations makes them easier to find and maintain: Spokes
  39. A single reusable operation in the Action Designer that carries out the work: Action step
  40. Name 3 characteristics of a Flow:
  • Performs the same predefined process every time it executes
  • Automates business logic for an application or process
  • An automated sequence of actions that runs each time a condition is met
  1. TRUE/FALSE: A Trigger specifies when a flow should execute: TRUE
  2. Name 2 benefits of testing flows in the design environment:
  • Triggers are simulated which automatically begin the execution of the flow
  • Multiple tests can be run against the same test record
  1. Name 3 characteristics of an Action:
  • Reusable operations for automating system features
  • Automates processes outside of a ServiceNow instance
  • Enables execution of third-party communication APIs
  1. Name 3 trigger types:
  • Record-based
  • Schedule-based
  • Application-based
  1. What are subflow inputs responsible for? They specify the data available to the subflow when it launches
  2. TRUE/FALSE: When a Flow is processed the system stores the execution details in a record in the Log [syslog] table: FALSE
  3. Name 2 roles grant full access to all Flow Designer features in every application scope:
  • flow_designer
  • admin
  1. A single reusable operation within an action is known as an? Action step
  2. 2 reasons why it is considered a good practice to always create Flow Designer content within a scoped application vs. the ‘Global’ scope:
  • Scope helps categorize content and makes it easier to maintain and release
  • Scope protects an application and its artifacts from damage to, or from other applications
  1. Name 3 components of an Action:
  • Steps
  • Outputs
  • Inputs
  1. Name the Run Trigger option that must be selected for the Flow to execute every time the trigger condition is met: For each unique change
  2. What should you do if you find yourself repeatedly configuring actions with the same configuration settings? Create a custom action pre-set with the configurations required
  3. Name 3 benefits of the Flow Designer:
  • Reduces development costs by providing a library of reusable flow components created by ServiceNow developers
  • Natural language is used to assist no-code users configure flow components without having to know how to script
  • Process owners and developers can create, operate, and troubleshoot flows from a single interface
  1. For a flow to be available for execution in the instance, it must be? Published
  2. What are action outputs? Data variables used within the action
  3. TRUE/FALSE: An Action specifies what the Flow should execute: TRUE
  4. What occurs every time an action is added to a flow? Data pills are created to capture runtime variables
  5. What is the Action Designer used for? Enables a user to launch the design environment to create and edit actions
  6. Name 2 characteristics of a subflow:
  • Contains inputs and outputs that pass data to and from the subflow
  • Sequences reusable actions that can be started from a flow, a subflow, or a script
  1. What is the main purpose of flow logic? It is the programming structure to make decisions, branch, and make logical choices based on user input
  2. Why are subflow properties important? They can set a protection policy as well specify the ‘Runs As’ setting